Easy Exchanges
Shop with
Total Confidence.
Changed your mind? It happens. Our return process is designed to be as effortless as our checkout.
STEP 1
Request Return
Go to your 'Orders' page and select the item you wish to return within 7 days of delivery.
STEP 2
Packaging
Keep the item in its original packaging with all tags and accessories intact.
STEP 3
Free Pickup
Our courier will collect the item from your doorstep within 24-48 hours.
STEP 4
Instant Refund
Once inspected, funds are sent back to your original payment method or Ghuba Wallet.
What can be returned?
Items in original condition with tags intact.
Electronics with unbroken security seals.
Excluded: Underwear, earrings, and perishable goods.
Refund Timelines
Ghuba WalletInstant
M-Pesa2-4 Hours
Bank Transfer3-5 Days
Timelines are from date of approval
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